Shipping and Delivery

Artdogs LLC represents the artists. Each product is made on-demand. We have several different high-quality manufacturers each with their own parameters on shipping. Below is listed the manufacture and their shipping policies.

We ship worldwide!

Yes, there are. You can keep yourself up to date on destination restrictions on the USPS and Canada Post websites.

https://www.canadapost.ca/cpo/mc/personal/productsservices/send/isms.jsf

https://about.usps.com/publications/pub699/pub699_tech_017.html

If you want to check on shipping to a particular location, and can’t find the answer with the postal service, please feel free to contact us and we’ll look into it for you!

We ship within Canada with Canada Post (Expedited service). If the package is very small (eg. A single cell phone case), we will ship with a stamp, which keeps your shipping costs down.

We ship orders via USPS.

We ship US orders from within the USA 3 times a week, on Mondays, Wednesdays, and Saturdays.

We ship internationally with IMEX. If the order is of high value, we will use a courier (DHL, Aramex).

International orders are shipped 3 times a week, on Tuesdays, Thursdays, and Saturdays.

If you would like a shipping upgrade, to include tracking and/or faster shipping, please contact us at [email protected] and we’ll look into your options.

Within Canada, orders usually take 2-13 business days. For example, a package sent by Canada Post Expedited may take 5 days to get to Vancouver, BC, and another package sent by the same service will take 13 days to get to Iqaluit, Nunavut.

Within the USA, orders usually take 2-6 days to arrive once shipped.

International orders take 10-30 business days but may be delayed at the border of the destination country as they go through customs.

Yes! Please contact us at [email protected] with your order number and we'll look into your options!

We usually use UPS/Purolator within Canada. We usually use DHL for US orders, and we use DHL or Aramex for international orders.

Most Canada and all US-bound orders will have tracking. You will receive a shipping notification when your order has been shipped, which will include the tracking number, if applicable.

For orders valued under 100$, you can choose to ship with tracking for an extra fee or without tracking. If you want to add tracking to an order coming, please contact us at [email protected].

International orders valued at or over 100$ will be shipped with tracking automatically. Depending on the value of the order, it may be shipped with USPS or a courier, such as DHL.

Please allow 24-48 hours for tracking to update after you receive your shipping notification. If you see no movement after that, please contact us at [email protected] with your order number and we'll look into it for you!

First step; if you have a tracking number, have you checked it? Make sure you check that out before contacting us, you may find your answer!

Let us know within 10 business days of the ship date if you haven’t received your package in the USA or Canada. If the package was going to an international destination, please contact us within 15 days from the ship date, so we can best advise you based on the destination.

Investigating a lost package can take 5-10 business days.

Please verify that the address entered for the order is correct, and contact your local postal service as they may have additional delivery information available. The item may have been left for pick up at the post office.

Once the order has been transferred over to the shipping service it is their responsibility. ArtDogs LLC is not responsible for packages not received, that are marked as delivered at the address entered on the order.

Wholesale orders will be packaged in clear plastic bags, then shipped in a large white poly mailer or a box if necessary. Wholesale orders may be split up to facilitate the process. You will receive a detailed email with your tracking information and a list the contents of the shipment you will receive.

We do not include invoices or packing slips for most orders. You will receive a shipping confirmation with a detailed list of what has shipped.

No, we can’t alter the invoice for any reason.

If your order hasn’t shipped, no problem! Please send the correct address and order number to [email protected] and we’ll update the order for you!

If the wrong address was entered and the order has already shipped, we can’t change the address or redirect the package. Undeliverable Canadian orders will be returned to our studio, and US/International orders will be returned to our US post office box. You will be notified when we have received the order back. You must then confirm the correct shipping address and the re-shipping charge. We’ll resend the order and you’ll receive a new tracking number, if applicable.

This happens for various reasons, among them being an incorrect address, the order was at the post office and was never picked up, or the order was refused/returned by the receiver. In these cases, please contact us with the order number and we'll work with you to resolve the issue. If the order is to be resent, the shipping costs are to be assumed by you.

No. We are obliged to send high-value orders to the US and international destinations by courier. If the package arrives and you are asked to pay fees/duties/taxes, it is your responsibility. If you choose not to accept the package, it will be considered abandoned meaning it will not be returned to us and cannot be resent.